Category: Case Studies

Ritchies growth supported with the adoption of the Omnibus scheduling

Ritchies using Omnibus scheduling software

Founded in the 1930s, Ritchies Transport Holdings Limited (Ritchies) has grown into one of the largest passenger transport operators in New Zealand.

The operator has 15 depots and 18 sub-depots and operates nationwide across the North and South Islands, from Kaitaia in the north, to Gore in the south as well as an operation on the remote Chatham Islands.

Ritchies using Omnibus scheduling software

In New Zealand many businesses need to be multi-faceted offering a complete range of public transport. Ritchies has a diverse fleet of over 1,500 vehicles including approximately:

  • 600 urban buses
  • 600 school buses
  • 100 SESTA (special needs transport – cars and minibuses)
  • 250 tour coaches, charter coaches, intercity and long-distance coaches

Business challenges

Since 2008, Ritchies has significantly expanded its urban transport business through commercial services and more recently through tendering. An external transport consultant had been used to bid for Government tendered services using their own scheduling software to analyse the tender opportunities but this came at a cost.

The operator wanted to develop the scheduling skills in-house and transition the tendering work which was commissioned through the external consultant into ‘business as usual’ for Ritchies.

Why partner with Omnibus?

Aware the Omnibus scheduling suite is ‘well-regarded’ in the UK, a presentation and product demo to the Ritchies senior team was undertaken over video conference, followed by an onsite visit to Ritchies HQ in New Zealand by the Omnibus team. As well as being impressed with the powerful scheduling suite capabilities to improve operational efficiencies, there was a natural cultural fit with the businesses, with both businesses being extremely passionate about buses and passenger transport.

The senior team was confident with the Omnibus team’s knowledge and their industry experience.

Solution

In 2018, the scheduling suite – OmniTIMES, OmniBASE, OmniROTA and CrewPLAN – was implemented at the operator’s 7 main urban depots, covering 400 vehicles. Also, the scheduling team has grown from 1 to 3 users.

“Being on different time zones and continents, the Omnibus team have been very accommodating, training our teams outside of their normal working hours. This flexible and client-centric approach has proved very helpful.” – Stephen Cruttwell, Implementation Manager, Ritchies Transport

Results

Ritchies now has the capability to compile schedules and test scenarios very quickly, saving valuable time. The impact of growth opportunities, such as acquisitions, can easily be assessed and output has trebled by developing scheduling skills in-house.

Since 2018, Ritchies has successfully won several tenders due to achieving significant cost-savings by testing different schedules and improving operational efficiency.

“Omnibus is great for pricing a tender. We now have the ability of loading multiple timetables and creating bus graphs quickly and efficiently. We can provide with confidence the pricing value for a tender; with 100% confidence in the output from the software solutions.” – Chris Suares, Scheduling Manager at Ritchies

The business had a very specific way of compiling duty cards; with a wide range of duty card formats available in the system the operator was able to produce one that best fits the business, which reduced the pain when duty card changes were implemented.

Management information and analysis of network performance, such as bus kilometres per hour and driver duty analysis, is now available in a structured format and easily extracted from the platform, achieving time efficiencies to compile these, freeing management to work on intervention strategies.

“The software has given us the capability to understand where operational savings can be achieved and analyse the implication of changes in the schedules. For example, there was a schedule where the customer increased the runtime of a single service by 2 minutes.

“The Omnibus platform gave us the ability to easily see the impact of this change on the schedule. Prior to having the software, we would have to pull out each duty to have a look at it. This was a time-intensive and manual process. Now it’s very quick and easy to review and make changes.” – Chris Suares

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Buslines and Omnibus partner to meet governmental compliance standards

Buslines and Omnibus partner to meet the government's compliance standards

Buslines Group is an Australian bus company and one of the largest private operators in the state of New South Wales (NSW).

The family-run business operates passenger transport and school services across 12 regions under contracts held with the NSW Government agency, Transport for NSW.

In 2020, Transport for NSW made a commitment to improve public transport services and to better meet the travel needs of passengers. This served as a catalyst for Buslines to digitalise its manual work processes, leading the group to partner with Omnibus for timetabling, mapping, rostering, vehicle scheduling and crew duties. 

As part of its commitment, Transport for NSW requires bus operators to share transport data electronically in a TODIS (Transport Operational Data Interface Specification) format. Having seen significant efficiencies delivered from using the scheduling suite, Buslines challenged Omnibus to develop a robust TODIS solution. 

Challenge 

Omnibus has a vast amount of experience in designing interfaces to external systems, having developed TransXChange (TXC) tools and a Bus Open Data Service (BODS) exporter to meet the UK’s Department for Transport standard. 

The TODIS file has to feed several downstream systems, including Transport for NSW’s website, journey planners and real-time systems. It also needs to provide the timetable and schedule data needed for Buslines to monitor on-time performance through Transport for NSW’s real-time bus tracking initiative, Transport Connected Bus (TCB) Program. 

“It was a key requirement for the TODIS file to produce accurate transport data to allow us to feed external systems quickly and seamlessly. Omnibus has a powerful scheduling solution, and we had every confidence in the team developing a TODIS exporter which enabled Buslines to meet our regulatory requirements.” – David D’Apuzzo, Director at Buslines Group 

Solution

TODIS is a comprehensive, technical document detailing how the XML file should read, and it requires an operating calendar specifying when each trip operates. 

Adhering to strict TODIS documentation, Omnibus developed a TODIS exporter which pulls data from the cloud-based Omnibus scheduling modules adopted by Buslines – OmniTIMES, OmniBASE and OmniMAP – to produce a TODIS-compliant file which seamlessly feeds external systems. 

Result

Buslines benefits from the following with the TODIS exporter: 

  • Produces TODIS compliant exports quickly and seamlessly 
  • Provides Transport for NSW with accurate transport data 
  • Has the capability to improve services, monitor KPIs and inform customers of service updates 

“From scheduling to data sharing, Omnibus has proven capability to create robust solutions for bus operators. We can now connect with customers, manage operations and keep services running on time.” – David D’Apuzzo

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Yellow Buses reduces costs with timetable publicity software

Yellow Buses improves timetable publicity efficiencies

When you have 800 bus stops in your network and it takes up to three weeks to carry out a service change, you need fast and accurate timetable publicity software that you can rely on. There is simply no room for error.  

This was the case for Yellow Buses which carries approximately 14 million passengers on its 110-strong bus fleet across Bournemouth, Poole, Christchurch and East Dorset.

Yellow Buses improves timetable publicity efficiencies

Since returning to local ownership and management, the long-standing Omnibus customer recognised the need to accelerate efficiencies throughout the business, starting with its publicity material.

Challenge

Yellow Buses’ commercial team were creating a generic PDF of the timetables for each stop and inserting it into Adobe InDesign backing templates. The output looked good – but the process was slow, taking approximately three weeks for the graphic designer to do each stop. And at one point, the team were sending the PDFs to a commercial printer for final production.

Additionally, the operator has four bus stop sizes in its network. Using OmniSTOP software (now replaced with OmniSTOPdesign), the team “would get so far before having to change the templates to get the timetables to fit in, which was very difficult” – Kevin Brolan, Commercial Assistant, Yellow Buses.

The operator required a similar easy-to-use tool but one which produced displays quickly and cost-effectively. The aim was not only to adopt an efficient software solution, but to reduce costs. There were four primary objectives:

  • Reduce the time taken to create information displays
  • Ability to tailor templates to requirements
  • Promote other services – internal and external
  • Reduce production and labour costs

The next generation timetable publicity solution, OmniSTOPdesign, had already been released and successfully deployed elsewhere – and Yellow Buses was keen to procure the application.

Solution

The upgrade to OmniSTOPdesign – a sophisticated publishing application developed in consultation with bus industry experts – was seamless and Yellow Buses appreciated the smooth transition. The solution addressed the operator’s key objectives and included additional features giving Yellow Buses complete control over template design from one piece of software. The solution included:

  • Creating templates to any paper size from a range of layouts
  • Working in real-time to assess and create different outcomes
  • Automatically generate a line-of-route map for each service
  • Option to add graphics in any format to enhance the displays
  • Customising all text elements using preferred fonts and font sizes

“OmniSTOP was quick but the way we were using it, with graphic designers, meant progress was slow. OmniSTOPdesign is straightforward, very user friendly, logical and adaptive. The potential OmniSTOPdesign provides is endless. It doesn’t matter what size roadside material you have; templates can be tailored to exactly what you need,” – Kevin Brolan

Result

Since the upgrade, Yellow Buses has gained significant benefits which have improved business processes such as batch producing displays. The operator is now also utilising employees in an optimal manner.

Yellow Buses has been successful in:

  • Reducing the time taken to create displays from weeks to hours.
  • Saving a vast amount of budget in every service change by removing the need to utilise a graphic designer.
  • Using colour branding on routes to make information clearer for passengers.

“We are very satisfied with Omnibus and its solutions – OmniBASE, OmniTIMES and OmniSTOPdesign. The intuitiveness of them working together has saved us valuable time and improved our operational efficiency. Without Omnibus we wouldn’t be able to do our jobs” – Kevin Brolan

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Edinburgh Trams uses Omnibus to forecast future costs

Edinburgh Trams crew duties solution

Edinburgh Trams is an award-winning operator with a fleet of 27 trams and annual ridership of 7.5 million.

Employing over 200 people across Edinburgh, the Lothians and Fife, the light rail operator runs 2,000 services every week, connecting Edinburgh Airport to the heart of the city in under 35 minutes.

The operator partnered with Omnibus as the tram line continues to extend across the city.

Edinburgh Trams crew duties solution

The latest development, Trams to Newhaven Project, is a continuation of the existing tramway network and will add 2.91 miles of track in both directions, connecting Leith and Newhaven to the current end of the line at York Place with eight new stops by 2023.

Challenge

Edinburgh Trams required a tool to produce the most efficient crew duties, model scenarios and operating patterns to forecast and budget for future operational costs. The solution had to meet the local labour agreements and be workable on the ground. Therefore, any scheduling solution had to enable the following timetable changes:

  • Facilitate the closure of York Place tram stop (the current terminus)
  • Accommodate the phased opening of the extension
  • Accommodate test running over the extension (or parts)
  • Manage the extension to the tram line
  • Adjust running times as they become better established after opening the extension

Solution

CrewPLAN is Omnibus’ next-generation automatic crew scheduling tool. It uses advanced algorithms to find the best possible solution within the parameters defined by the user. It is used throughout the passenger transport industry to quickly model multiple scenarios as well as forecast and budget for future operational costs.

“Omnibus has been key for developing a sustainable transport strategy which includes the Trams to Newhaven project. CrewPLAN will provide us with the level of control and accuracy we need to ensure optimised shift patterns. It offers tools for medium-term and long-term crew scheduling based on our organisation’s legal frameworks and guidelines” – Sarah Singh, Operations Manager, Edinburgh Trams

Result

Edinburgh Trams has a flexible and user-friendly solution designed by schedulers who understand the UK passenger transport industry. Since adopting CrewPLAN, the operator has succeeded in:

  • Establishing costs for current and future operational needs
  • Building workable crew duties using different scenarios
  • Saving time in generating multiple rosters
  • Providing time-sensitive reports for critical decisions
  • Optimising crew schedules ensuring an efficient and reliable service

Edinburgh Trams “work collaboratively with colleagues as much as possible on any project” and positive feedback from their Scheduling Manager was “absolutely important” when choosing the Omnibus solution.

How Buslines uses Omnibus to deliver savings

Buslines Group vehicle

Buslines Group is a regional bus operator servicing the New South Wales area in Australia. With 360 buses operating across 12 regions it primarily offers bus services for school children covering a large, mainly rural geographical area.

With 95% of passengers being children the operator prides itself on offering a reliable, safe and personalised service, where bus drivers know the children and parents they serve.

Challenge

Buslines are a family-owned business who have been operating for 95 years. The production of schedules has been completed manually. Recently, management wanted to digitalise the scheduling process that would enable multiple people to be involved in the scheduling process and for them to be located anywhere, not constrained to one office.

Digitalisation of bus timetables is also becoming the norm with passengers getting journey information in real-time on-demand from key travel sites. However, Buslines did not have the capability to provide such data due to information being produced manually.

Solution

Omnibus’ solution was selected after Buslines reviewed a range of systems from different suppliers in the market. The operator wanted a supplier who provided not only a great product but also a high level of customer service to support them through the adoption process.

Buslines have implemented a number of Omnibus systems; OmniTIMES to rapidly produce timetables, OmniMAP to automatically generate bus route mapping, OmniBASE to create efficient bus schedules, CrewPLAN to deliver optimised driver schedules, and OmniROTA to deliver cost-effective staff rosters.

Consultancy services have also been provided by Omnibus to support Buslines in the submission of responses to large tenders. This allows the operator to access additional skilled resource and ensure high quality tenders are submitted, without impacting day-to-day business.

Results

Efficiency and savings in the scheduling process

Since adopting the system, Buslines have been able to implement changes to schedules and make the process more efficient. This has delivered important savings, such as;

  • Changing the timetable by 5 minutes resulting in a reduction of the number of buses required to deliver the schedule.
  • Dead trips changes and timetable tweaks to deliver more efficient bus workings.

“We are seeing great value using OmniBASE and CrewPLAN, the algorithm in the system quickly produces the most efficient schedule and depot allocation workings” – David D’Apuzzo, Director at Buslines Group in Australia

Transport for New South Wales TODIS file produced quickly and seamlessly

Transport for New South Wales, the Connected Bus Programme, requires an electronic TODIS file which includes information on bus timetables and real-time bus journey information. By adopting the Omnibus software solution, Buslines have been able to provide this data quickly and seamlessly.

The TODIS file underpins the online travel planner where customers also have live feeds showing where the bus is, journey times and if a bus is running late. This is a key benefit for parents waiting for their children at a bus stop.

Minimise timetable errors 

As part of a Government programme, several towns in which Buslines operate are introducing new networks and are now offering additional services during weekdays, at night and on weekends. This leads to regular service review meetings and frequent timetable changes.

By using the fully integrated suite of Omnibus systems, Buslines can implement any changes quickly and efficiently. With data flowing seamlessly from timetables through to schedules and rosters, the operator is now confident that the latest timetable information is always used and previous errors in alignment between timetables and operations are eliminated.

The future

Buslines have now removed the risk of a single point of failure in the production of their schedules, whilst improving the effectiveness of the scheduling process. In turn, this has resulted in operational costs savings through more efficient schedules.

With work under way to map all Buslines services using Omnibus journey planning tools, the operator expects to achieve further improvements in operational efficiency whilst also raising the quality of bus services provided to customers.

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Creating optimised EV scheduling scenarios

Luke Marion, finance and commercial director, Oxford Bus Company

Building on the success of their existing electric-hybrid buses, Omnibus were chosen to work in partnership with Oxford Bus Company on their decarbonisation strategy.

Part of the Go-Ahead Group, the operator sought to gain a competitive advantage by creating schedules that supported their bid for the Government’s ZEBRA funding to purchase a fully electric fleet.

Luke Marion, finance and commercial director, Oxford Bus Company

Their goal was to keep costs to a minimum by improving vehicle and driver management. In addition, Omnibus advised on the inter-urban services operated by sister company Thames Travel.

Challenge

Oxford Bus Company required scheduling scenarios to support a wide variety of work to analyse the impact of electric vehicles on operations as well as costs. Requirements included creating:

  • Multiple scheduling scenarios created and compared, to maximise the total number of miles operated per vehicle per day due to the limited range of the electric vehicles (EVs) specified, and to ensure that expensive new EV buses purchased would be effectively utilised. These are across numerous rosters at both Oxford Bus Company and Thames Travel.
  • Scheduling scenarios produced to inform on the effect that an EV operation may have on driver duty costs and content.
  • Scheduling scenarios produced to inform on the effect that a 100% EV operation may have on overall costs.

The company operates a comprehensive network of services in the city, as well as express coach services to the airports. It also operates the BROOKESbus service in partnership with Oxford Brookes University and park & ride which connects five car parks to the city centre.

Solution

Omnibus’ consultancy team proposed custom performance scenarios agreed with the operator’s vision to operate 100% zero emission vehicles on city routes by 2024. Omnibus also advised on the most cost-effective solution to roll out a fully electric bus fleet. The solution included:

  • Producing scenarios on agreed route groupings to determine:
    • Additional vehicle requirements
    • Changes to duty costs and content
    • Route branding issues
  • Highlighting the minimum cost solutions and advising on the most efficient solutions based on maintaining route groupings.
  • Highlighting requirements for opportunity charging during the day and for overnight charging.
  • Running further scenario testing for long distance inter-urban routes that were expected to be less well-suited than city services to move to an EV operation.

Luke Marion, Finance & Commercial Director of Oxford Bus Company, said: “We’ve had a long-standing partnership with Omnibus and have always highly valued their proactive and positive approach to helping us solve our scheduling challenges.

“The work they’ve done to support us on the electrification project has been invaluable in helping us understand how we will need to adapt our scheduling practices to deal with new vehicle technologies.”

Results

By using Omnibus’ consultancy services, Oxford Bus Company was able to use optimal and robust scheduling models to meet its environmental objectives. The operator succeeded in:

  • Maintaining scheduled service times
  • Smoothing the EV charging operation throughout
  • Maximising driver efficiency by re-allocating duties
  • Reducing costs by mixing vehicle workings
  • Maintaining brand identity on established routes

Key features and figures found in these results are to be used to inform and appraise future decarbonisation projects across the Go-Ahead group.

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Bringing fares data to Welsh bus passengers

Caucasian man listens to music while traveling in an urban bus

Traveline Cymru partnered with Omnibus to develop an innovative process for handling fares data and cross-referencing it with timetable information.

Omnibus has been working closely with Traveline Cymru to bring fares information to the bus users of Wales. It means that Wales is ahead of other parts of the UK in disclosing this vital information.

Caucasian man listens to music while traveling in an urban bus

In England the Bus Services Act contains regulations made under the new open data provisions and new ticketing powers that aim to make it easier for bus passengers to use buses, move between different modes of transport and access timetables, fares and routes. However, it is perhaps worthwhile noting that Wales is ahead of England when it comes to those elements regarding publicly available information about bus fares.

Software supplier Omnibus has worked closely with Traveline Cymru and its partners to develop an innovative process for handling fares information, cross-referenced with timetable data. It means that bus users, not to mention potential bus users, can access detailed bilingual bus fares information via the Traveline Cymru service, be that online, through the organisation’s Freephone number, or via its smartphone apps.

The decision to include fares information within Traveline Cymru’s service came about because in the past the organisation’s contact centre agents were frequently asked for fares information.

“At that time, they had huge bound files containing printed fare tables,” says Kevin Roderick, Traveline Cymru’s Service Delivery Manager. “This was a long-winded and cumbersome task that added considerable time to the call length.”

He adds that it had long been agreed nationally that including fares alongside journey planning information was a long-term aspiration “but there was no action being taken so we decided to go our own way and make it happen”.

Roderick believes that the full disclosure of fares data was important for the Traveline Cymru service. “With any other mode of transport, you would be able to easily get the information about what your journey was going to cost, even by car,” he says. “With bus a lot of people usually turn up and trust they can afford it.”

There were obstacles to be overcome, in particular that there was no legal requirement to force operators to disclose their fares to Traveline Cymru when registering a bus service. Fares can be changed by operators largely at will and, usually, at short notice. It means that Roderick and his colleagues rely entirely on goodwill from the operators to send Traveline Cymru updates about when fare changes are made.

Of course, that seems simple when compared to the task of processing the fares information and then presenting it in a standardised format. Initially Roderick and his colleagues tried to extract the information directly from the back offices of each operator’s Electronic Ticket Machine (ETM) supplier.

“However, as we were not direct customers, we had to have individual contracts with each bus operator,” explains Roderick. “The issues arose when back offices were updated or had patches added and we had to return to our system suppliers to make amendments to the software constantly. This became too costly to continue.”

It was at this point that Traveline Cymru began to examine a common denominator that had the potential to provide an effective one-size-fits-all solution. Roderick and his colleagues determined that the ETMs of every Welsh bus operator are effectively reading a fare chart in order to calculate a passenger’s fare, so, effectively, the ETM has the ability to print a fare table for each route.

“This means that they can supply us in electronic format either a spreadsheet, text file or PDF,” says Roderick.

Working with partners that included Omnibus, Traveline Cymru then determined a desired ‘standard’ spreadsheet format from the raw ETM fare table data. From this, software was developed that could ‘read’ Microsoft Excel, text or PDF fare table files and convert them into spreadsheets that would create a standardised data set. The software also has the benefit that it can be used to manually create fare tables for the rare file formats that the software cannot automatically ‘read’.

Rob West, Solution Architect for Omnibus, explains what the team did to enable the two sets of data, fares and timetables, to work together in the journey planner: “There is no standardised bus stop location code common to both the fare data and the timetables. We therefore developed a GIS-based tool that assists a skilled and knowledgeable user to cross reference the fare stage codes used in the standardised fare data with the NaPTAN codes used in each timetable route variant, to get the two data sets working together.”

It has been a lengthy and complex process to reach the stage where the majority of fares information is now freely available to the public.

“We started this process as far back as 2014 or 2015,” admits Roderick. “We did not make any real progress until the middle of 2016 when we set up the current system. We initially had good response from the larger operators and local authorities and were able to create around 65% of available fares quite quickly (beginning of 2017). This slowed somewhat when we went for medium operators and are currently holding around 90% of all fares.”

Traveline Cymru is now actively working with smaller operators in order to include their fare information but Roderick admits that this has its challenges. “This is likely to be slower work as they have numerous other tasks to perform and less knowledge of their ETM back office functions,” he says. “We will, in all likelihood, visit each and offer to extract the information on their behalf.”

“This has been an exciting project to have been a part of,” says Michael Meilton, Special Projects Manager for Omnibus. “There is a reason why this hasn’t been done before as it is extremely complicated to do, but Traveline Cymru is streets ahead of its counterparts in England who are faced with the challenge presented by the Open data elements of the Bus Services Act, which is still only in the planning stage. Traveline Cymru established a need to provide more comprehensive information to passengers and found a practical way to deliver results in a reasonable period of time.”

Despite these challenges, Roderick says the process has been valuable with extremely positive feedback. “All have welcomed the inclusion of this information,” he adds. “We are now in a position where we can look at a new phase of development and look at integration of tickets, rider ticket zones and improvements to how fares are displayed to customers.

“We believe that having all the information a customer needs to plan and make a bus journey improves the customer experience and, although it has been a difficult process at times, the outcome is well worth having.”

In addition to certain elements in the fares data process, Omnibus also supplies Traveline Cymru with the software to create and export timetable data for the entire country.

“The requirements on operators to provide additional data are forever increasing,” Meilton continues. “Omnibus continues to play a significant role in data exchange, by allowing operators to export data electronically (such as Electronic Registrations), and providing data tools for organisations including Traveline Cymru, to process it.”

Oldham-based Omnibus supplies scheduling software and management tools to numerous bus operators across Wales, including First, Cardiff Bus, Newport Transport and ComfortDelGro subsidiary, New Adventure Travel.

This article was first published in Passenger Transport’s special ‘Buses in Wales’ publication in 2018.

Omnibus works to solve open fares data conundrum

Jo Foxall is the operations director at Traveline Cymru

Software supplier has worked closely with Traveline Cymru to bring fares data to Welsh bus users alongside other developments.

Omnibus has worked closely with Traveline Cymru to develop an innovative process for handling fare data and cross-referencing it with timetable data.

It follows close working between the software specialist, Traveline Cymru and SilverRail.

Jo Foxall is the operations director at Traveline Cymru

The result is that bus passengers in Wales can now access detailed information about bus fares using the Traveline Cymru service via its contact centre, website and apps for iPhone and Android smartphones.

It is a widely acknowledged fact that handling fare data is highly complex for many reasons with thousands of individual fares across Wales. Operators can also be understandably wary of publishing data as fares can change frequently, meaning the information can quickly go out of date, and there may be issues with commercial sensitivity.

An added complication is the wide variety of ticket machines in use that manage fare data, each one with its own data exchange format. To add to the complexities, fare data is often managed by different staff and not always cross-referenced to timetables, so different bus stop codes or names are used in the different systems.

“It was always seen as something that was intensely difficult to do,” explains Jo Foxall, Traveline Cymru’s Operations Director. “The big issue was just how would we keep the data up-to-date as there is no legal process that requires operators to provide the information. Luckily we have very close relationships with the operators and we worked hard to build those bridges.”

While the larger operators were able to use electronic systems to transfer their fares data to Traveline Cymru, some of the smaller operators relied on paper-based systems to record their fares data.

Foxall admits that this disparity in methods to transfer information was something of a challenge. However, Omnibus worked closely with both Traveline Cymru, an organisation called Change++ and the operators to create a system that ‘reads’ fares data from the wide variety of electronic ticket machine systems deployed by Welsh operators.

Meanwhile, a special software tool was constructed that aims to harmonise those potential issues created by the disparity between locations and fare stages. It is a move that exploits the talents of Omnibus, which is the UK’s leading supplier of operational software to the passenger transport industry and backed up by more than 25 years’ experience in providing public transport operators and local authorities with systems that meet their needs.

“It has been a lengthy and complex process, but the feedback from service users has been extremely positive,” says Foxall. “It’s not that long ago that our contact centre were using bound hard copy files of fare tables; now it’s available on screen.

“The relationship with Omnibus has also been particularly rewarding as they have been extremely responsive to our needs and requirements. If we have any issues we just need to pick up the phone and they are on the case.”

This article first appeared Passenger Transport’s special Buses in Wales publication in 2017.