Customer support
We offer a first class back up and support to all our customers, with regular program updates and extensive assistance by telephone and email. Our support team are all highly experienced within the transport and IT sectors, providing sound advice and assistance on our extensive product range.
Support team
Available Mon-Fri, 0900-1700 except on the following public bank holidays when the office will be closed:
Monday 8th May 2023
Monday 29th May 2023
Monday 28th August 2023
T: +44 (0)161 683 3101
E Schedules: support@omnibus.uk.com
E OmniDAS: dassupport@omnibus.uk.com
Visit our Self Service Portal designed to allow effortless call logging and real-time support request monitoring. You can also explore our knowledge database and webinars which provide help and guidance for the use of our applications.
Expert advice and support is on hand…
Remote assistance
Do you need a quick solution to a technical problem? A member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Simply contact our support desk in the usual way and an advisor will talk with you first to determine the nature of the problem.
Training
We offer comprehensive product training. Sessions can be arranged at our offices utilising our excellent fully equipped facilities or on-site at your premises.
To enquire about training packages to suit your needs please contact us.
Scheduling consultancy
Need some extra support for a major network re-scheduling? Or do you occasionally need some scheduling expertise? Whatever the situation, if you have a scheduling challenge we can support you. We have a tremendous breadth of transport scheduling knowledge – find out more about our consultancy services.