A bus operation is a complex business relying on many moving parts or links in a chain, which need to work in harmony to achieve optimum efficiency.
Key performance indicators measure how well each part is working and drive efficiency across the whole operation. The links fall into three broad categories: planning the network, delivering the service, and performance (operational and engineering) review.
In the videos below we discuss how to measure the performance of each of the components which make up an efficient, profitable and sustainable bus operation.
Planning the network
Duty efficiency is part of the efficiency chain. In the following 4 videos we discuss how timetables and layover, vehicle utilisation, rostering and the allocation of drivers impact the efficiency chain.