28 June 2023 – Customer expectations are rising so ensuring they receive a high quality experience at every touch point in their journey is essential to support patronage growth.
Software Director Nick Brookes and Product Owner Aiden Proctor delivered a presentation at an RTIG event on 20 June where they discussed the importance of high quality bus stop publicity and customer communications to enhance the customer experience.
Watch the recorded presentation
eBook – The future of customer service in the bus industry
This ebook discusses the challenges customer service teams face and explores ways operators can adapt and enhance their customer service function to thrive in the current climate where the customer experience is key to a successful business.