Customer Support

Omnibus Support Desk

We offer first class back up and support to all our customers, with regular program updates and extensive assistance by telephone and email. Our support staff are all highly experienced within the bus and IT industries and will provide sound advice and assistance on our extensive product range.

Our support service is second to none and you will be in regular contact with people who understand the demands and inner workings of the public transport industry, within both the private and public arena.

Our customer support team is available to take your call from 0900 – 1700, Monday to Friday:

Tel: +44 (0)161 683 3101

Coronavirus (COVID-19)

We’d like to reassure our customers that our customer support service is operating normally – we are here to help.

Our systems and processes are resilient and we do not expect our telephone or email support service to be interrupted.

Please do not hesitate to contact us with any questions, for schedules related advice or consultancy.

Omnibus Training

Omnibus offers comprehensive product training. Sessions can be arranged at Omnibus utilising our excellent fully equipped facilities, or on-site within your premises.

You can be assured that Omnibus staff will have a good understanding of your business and the use of our products.

To enquire about training packages to suit your needs please contact us.

Omnibus Remote Assistance

Do you need a quick solution to a technical problem? A member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Simply contact Omnibus support in the usual way and a member of our support team will talk with you first to determine the nature of the problem.

Remote Assistance